Frequently Asked Questions

How Long Does It Take To Process My Return?

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

I Need To Change Something On My Order. How Can I Do That?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.

I Just Placed My Order. Can I Add Another Item To It?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.

Can I Return Or Exchange Items That Were Purchased On Sale?

All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy, click here.

I Received A Speysyde Gift Card. How Do I Use it?

Under the Payment section during checkout, click the “Use A Gift Card” button.
Enter your gift card number and PIN (if you have one).
Click “Apply Gift Card”.
The gift card amount will be deducted from your order total.Toggle content goes here, click edit button to change this text.

I Have A Store Credit. How Do I Use It?

First, sign into your Speysyde account.
You should see the store credit on the “My Account” page.
Upon checkout, the store credit will automatically be deducted from your order total.
If you do not use the entire store credit, the remainder will go back into your Speysyde account to be used on future purchases.

Where do I select the charity to donate to?

The charity dropdown selection is located upon checkout.  You will NOT be able to proceed with your order until selecting a charity.

Do I pay more when I select a charity?

No, there is no extra cost to you when selecting a charity.  Futhermore, we DO NOT include any extra mark up on our products to cushion the 10% being donated making this a true contribution to the selected organization(s).  Again, this brand is design to be “Purpose With Apparel”.

Frequently Asked Questions